FAQ
Welcome to Libbyann's Gourmet Pies! We're delighted to answer any questions you may have about our delicious pies. If you don't find the information you're looking for below, feel free to reach out to our customer support team for further assistance.
General Questions
Q: What makes Libbyann's Gourmet Pies unique? A: Libbyann's Gourmet Pies are crafted with love and tradition. We take pride in using the finest ingredients, handcrafting each pie, and offering a diverse range of flavors to suit every taste.
Q: Are your pies made fresh to order? A: Absolutely! We bake our pies fresh to ensure you receive the highest quality and freshness. No pies are shipped or delivered until they have passed our strict quality standards.
Q: Do you offer seasonal or limited-edition pies? A: Yes, we love surprising our customers with seasonal and limited-edition pies. Keep an eye on our website and social media channels for announcements and updates.
Ordering Process
Q: How do I place an order? A: Ordering is easy! Simply browse our website, select the pies you want, and follow the checkout process. If you need assistance, our user-friendly website and customer support team are here to help.
Q: Can I make changes to my order after it's been placed? A: Unfortunately, once an order is confirmed, we are unable to make changes. Please double-check your order before completing the purchase. If you encounter any issues, contact our customer support team as soon as possible.
Q: Can I cancel my order? A: Orders cannot be canceled once they have been processed. If you have concerns or need assistance, please contact our customer support team for guidance.
Shipping and Delivery
Q: Where do you ship? A: We currently offer shipping within the United States. Please check our shipping information page for detailed coverage and delivery times.
Q: How are the pies shipped to ensure freshness? A: We take great care in packaging our pies to maintain their freshness during transit. The pies are securely packaged, and we use expedited shipping methods to ensure they arrive in perfect condition.
Q: Can I track my order? A: Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your package and know its delivery status.
Returns and Refunds
Q: What is your return policy? A: We strive for customer satisfaction. If you receive a damaged or incorrect item, please contact our customer support team within 24 hours of receiving your order for assistance.
Q: How do I request a refund? A: If you are unsatisfied with your order, please contact our customer support team with your order number and details. Refunds are issued based on the circumstances of the request.
We hope this FAQ page addresses your questions. If you need further assistance, don't hesitate to reach out to our dedicated customer support team. Thank you for choosing Libbyann's Gourmet Pies!